Support

We're Here to Help

Whether you're a learner or a teacher, our team is ready to help. Send us a message and we'll get back to you within 24 hours.

Reply within 24 hours

Mon–Fri, East Africa Time (EAT). We read every message and respond personally — no bots.

What we help with

  • Payment Payment & M-Pesa issuesamp; mobile money issues
  • Can't access a material
  • Account or login problems
  • Teacher application questions
  • Request or enrollment issues
  • General questions about the platform

Quick answers

Go to My Library — your purchased materials live there. If the material is missing, check that your M-Pesa payment was confirmed (you should have received an SMS). If it was deducted but still missing, contact us and include your phone number and the material name.

Teachers have 48 hours to respond to a request. If your request expires without a response, it will be marked as expired and you can browse other teachers. Go to My Requests to check the status.

Go to the login page and use the "Forgot Password" link, or contact us below and we'll help you regain access.

Never pay a teacher outside ImproveDict. All session payments must go through the platform. If someone asks you to pay outside the platform (via mobile money or bank transfer directly), report it to us immediately.

Send us a message

All fields are required.

e.g. "Payment deducted but no access" or "Question about teacher application" or "Question about teacher application"

The more detail you include, the faster we can help you.

We respond on business days (Mon–Fri, EAT) within 24 hours.